By submitting payment or engaging Blue Gorilla Media (“we,” “us,” “our”) for any services, you (“client,” “you,” “your”) agree to these Terms and Conditions. These terms govern all web design, hosting, maintenance, and SEO services.

1. Payment Terms

  • All payments are in U.S. Dollars ($), accepted via check, PayPal, or approved online methods.

  • A 50% deposit is required to begin project work. The balance is due upon approval and before website launch or file delivery.

  • Monthly services (Hosting, Maintenance, SEO) are billed in advance. Non-payment results in service suspension or cancellation after 7 days.

2. Refund Policy
All payments are final and non-refundable, including deposits, retainers, and monthly service fees. You acknowledge this upon submission of payment.

3. Project Timelines & Revisions

  • Projects begin after your deposit is received and all required content is submitted.

  • Two rounds of revisions are included. Revisions must align with the original scope of work. Additional revisions or scope changes may incur additional charges.

  • The first round of revisions includes unlimited changes to the first layout. The second round follows your feedback on the revised version.

  • Estimated timelines range from 1–3 weeks depending on project complexity and your responsiveness. Delays in client communication will delay the timeline.

  • All timeline estimates are non-binding.

4. Hosting Services
If you purchase hosting through Blue Gorilla Media:

  • Hosting is delivered via a managed third-party provider.

  • Our plans include features such as daily or weekly backups, SSL certificate setup, basic performance tuning, and uptime monitoring (depending on plan tier).

  • We are not liable for third-party outages, email deliverability issues, plugin conflicts, or hosting plan limitations.

  • In the case of a catastrophic hosting failure, we will attempt restoration using available backups. We highly recommend clients maintain their own off-site backups.

5. Maintenance Plans
We offer three WordPress maintenance tiers:

Essential Plan

  • Weekly WordPress core, plugin, and theme updates

  • Monthly off-site backups

  • Monthly security scans

  • Email support (48–72 hour response time)

Pro Plan

  • Weekly updates and weekly backups

  • Performance scans and uptime monitoring

  • 30 minutes of content or design edits per month

  • Priority email support (24–48 hour response)

Alpha Plan

  • Daily updates and backups

  • Real-time security monitoring and malware removal

  • Broken link checks and uptime alerts

  • 60 minutes of edits per month

  • Same-day priority support

General Terms for Maintenance:

  • Edit time does not roll over to future months.

  • Services not covered in your plan (e.g. major content updates, redesigns) will be billed separately.

  • If you cancel a maintenance plan, backups and updates will stop at the end of the billing period.

6. SEO Services

  • SEO services may include keyword research, on-page optimization, technical audits, backlink strategy, and monthly reporting.

  • We do not guarantee specific rankings, traffic increases, or revenue outcomes.

  • You must provide access to necessary analytics and backend tools (Google Analytics, Search Console, CMS access).

  • SEO performance depends on multiple factors including industry competitiveness, content quality, and Google algorithm updates.

7. File Ownership & Content Responsibility

  • You must have the rights to use all content, images, documents, and media you submit.

  • Blue Gorilla Media is not liable for licensing violations or misuse of third-party materials.

  • Upon full payment, you own all website assets we create.

  • We reserve the right to showcase completed projects in our portfolio unless you request otherwise in writing.

8. Termination & Cancellation

  • You may cancel any monthly service (hosting, maintenance, SEO) with 14 days’ written notice prior to the next billing cycle.

  • No refunds are issued for unused time in a billing cycle.

  • If you fail to respond to project communications for 8+ weeks, your project will be considered abandoned and your deposit forfeited.

9. Communication Expectations

  • Email is the primary communication method. Phone or Zoom calls are available by request.

  • You must be available for timely feedback during active phases of your project.

  • Delays in your communication may result in project delays or rescheduling.

10. Access & Credentials

  • You agree to provide necessary credentials (FTP, hosting, domain, CMS, etc.) so we can complete your project.

  • We strongly recommend changing your passwords after project completion.

11. Browser Compatibility

  • We support current versions of Chrome, Firefox, Safari, and Edge.

  • We do not guarantee functionality in obsolete browsers (e.g., Internet Explorer).

12. Data Breach & Security Liability

  • We follow industry best practices for website and data security.

  • Blue Gorilla Media is not liable for hacking, malware, data loss, or breaches once files are delivered or a website is live.

  • You are responsible for securing your server, email, CMS, and account credentials post-launch.

  • We highly recommend keeping independent backups and/or a cyber liability insurance policy.

13. Limitation of Liability

  • In no event shall Blue Gorilla Media be liable for lost profits, loss of business, or incidental or consequential damages.

  • Our total liability for any claim shall not exceed the total amount paid to us in the 3 months prior to the claim.

14. Emergency or After-Hours Work

  • Work outside of regular hours (Monday–Friday, 9am–5pm Eastern) is billed at 1.5x our standard hourly rate.

  • Our current standard hourly rate is $125/hour.

15. Custom Work Agreements

  • All work not explicitly covered under a project proposal or maintenance plan will be quoted separately.

  • This includes additional design, development, performance tuning, or content changes.

  • Our standard hourly rate for custom work is $125/hour unless otherwise agreed in writing.

16. Attribution & Promotional Use

  • We may place a discreet credit link in your website footer unless requested otherwise.

  • We reserve the right to feature your completed project in our online and offline portfolio and promotional materials.

17. Terms of Use Modifications

  • These Terms and Conditions may be updated without notice. The most current version will be posted on our website.

  • Continued use of our services indicates acceptance of the updated terms.

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